Responsible Gambling Policy

At Telbet we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear options and guidance to help you manage your activity. If you ever feel your play is becoming risky, contact our support team and we will help you with the available tools and next steps.

Player protection principles

We apply a simple principle: protect players, promote controlled play. That means offering practical ways to limit activity, responding quickly to requests for restrictions, and giving straightforward information about signs of problem gambling. We prioritise player safety over retention.

Activity-control tools

You can contact us to discuss limits or account restrictions. We operate a 24/7 live chat and you can also reach us by email at [email protected]. When you contact support we will explain which controls can be applied to your account and help you choose suitable options.

Deposit limits

If you want to limit how much you deposit, contact support and we will set daily, weekly or monthly deposit limits where possible. These limits can help you keep spending within a budget and are typically adjustable on request after a cooling-off period.

Loss limits

Loss limits cap how much you can lose in a set period. If you want to reduce risk, ask support about setting a loss-limit on your account. We will explain current options and any conditions that apply.

Time limits

Time limits and session breaks help reduce long play sessions. If you prefer shorter sessions, contact us and we will apply time-based controls or suggest regular breaks.

Self-exclusion

Self-exclusion is available by contacting support. We can place an exclusion on your account for a defined period - for example from six months up to five years - and we will confirm what happens to your account during that time. If you choose self-exclusion we will follow up to ensure it is enforced and to explain how you may return to play once the period ends.

Signs of problematic behaviour

Watch for these common warning signs: chasing losses, sudden changes in deposit frequency or amounts, neglecting other responsibilities, borrowing to fund play, and hiding gambling activity. If you notice these signs in yourself or someone you care about, seek help and consider setting limits or self-excluding.

Tips for maintaining control

Set a budget before you play and stick to it, use deposit and loss limits where available, take regular breaks, avoid gambling when stressed or tired, and never gamble using money needed for essentials. Be honest about how play fits into your life and act early if you spot problems.

Professional help and support

If you need more support than the tools we offer, contact support and we will provide guidance on professional help options. We do not publish specific helpline numbers here, but can point you to local organisations and treatment services when you reach out.